ShippingDamages: Refunds or replacements will only be given if your order comes damaged. Claims must be made within 10 days of receipt of package. All packaging should be kept in case the shipping company needs to inspect the package.
Late Delivery: If your order arrives late due to a shipping company delay you will be credited for shipping charges. This does NOT apply to delays due to weather or delivery attempts that are unsuccessful.
Hospital Deliveries: Deliveries to hospitals are not recommended. Since these shipments normally go to a general receiving department before being routed to the patients room we do not guarantee hospital deliveries. Sorry, no refunds will be given if the patient checks out or cannot be located.
Wrong Address: Orders sent to a wrong or incomplete address are not guaranteed. Additional fees apply to fix and forward the package to the correct address.
Shipping: Products ordered Monday through Friday before specified cut-off time will be shipped the same day (refer to "notes" on product page to determine each item's cut-off time).
Products ordered after cut-off time will be shipped the following business day.
Business days are Monday through Friday, excluding holidays, determined by carriers. Sunday deliveries are not available.
During peak holiday seasons orders may take up to 48 hours to process and ship.
Delivery Times: The following UPS Map indicates approximate shipping days (not including weekends or holidays) for ground/standard shipping once order is processed and shipped.
